Betting Rules

These Betting Rules explain the general principles that apply when using betting products available through Stellar Spins Casino. They should be read together with the relevant game, market, promotion, account and website terms shown to you before you place a bet.

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1. General betting principles

These rules apply to bets placed through the Stellar Spins Casino website or any other approved platform made available to eligible customers. By opening an account, accessing betting services or submitting a bet, you agree to follow these rules, the general Terms and Conditions, the Privacy Policy and any specific rules displayed for the relevant product or market.

Contents

Only people who are legally permitted to gamble in their location may use betting services. Customers in Australia must meet the applicable minimum age requirement and comply with the laws that apply in their state or territory. It is your responsibility to check that online gambling is lawful for you before using the service. Access may be restricted where a product, market or betting service is not available.

You must provide accurate and current information when creating and maintaining an account. An account is personal to the registered customer and must not be shared, sold, transferred or used by another person. You are responsible for keeping your login details secure and for notifying the operator if you believe that your account or payment information has been misused.

The operator may carry out identity, age, payment method, location, safer gambling and other compliance checks. You may be asked to provide documents or information before a bet is accepted, an account is fully activated, a withdrawal is processed or an account matter is resolved. Failure to complete a reasonable check may result in restricted access, delayed processing or other action permitted under the applicable terms.

Information shown before betting

Before placing a bet, review the market name, selection, odds or price, stake, potential return, applicable fees if any, and any special conditions. Market information can change, and the information shown at the time a bet is submitted is the information that will generally be used to assess the bet, subject to these rules and the product-specific terms.

Check that you have selected the intended event, game, market and outcome.
Confirm the stake and any displayed potential return before submitting the bet.
Read any event-specific, competition-specific or promotional conditions that apply.
Do not place a bet if the information is unclear, incomplete or appears to contain an obvious error.
Keep records of your bet confirmation and account activity where appropriate.

2. Placing and accepting bets

A bet is submitted when you confirm the required details through the betting interface. A bet is not necessarily accepted simply because you have selected a market or entered a stake. Acceptance occurs only when the bet is recorded as accepted in your account or when a confirmation is displayed through the platform. You should check your bet history after submitting a bet and contact support through the available website channel if the status is unclear.

The operator may refuse, limit, suspend or cancel a bet where permitted by law and the applicable terms. This may occur because of a technical issue, an obvious pricing or display error, a market being opened or closed incorrectly, suspected fraud or misuse, an account restriction, a breach of the rules, or a requirement arising from responsible gambling or regulatory obligations. No particular level of acceptance, stake or account activity is guaranteed.

You must have enough available funds in your account before placing a bet. A bet cannot be funded with funds that are unavailable, reversed, disputed or subject to a failed payment. The available balance, transaction history and bet record shown in your account may be used to determine whether a transaction was completed. You should not attempt to place repeated bets if a confirmation is delayed, as more than one bet may be submitted.

Errors, interruptions and duplicate bets

Online betting depends on internet connections, devices, software, data feeds and other services that may not always operate without interruption. A failed connection, delayed page, browser issue or incorrect display does not automatically cancel a bet. If a bet has been accepted, it may remain valid even if the confirmation page is not displayed immediately.

Where an obvious error affects a price, selection, result, market description, settlement or account record, the operator may correct the error or apply the outcome that would reasonably have applied without the error. If a correction is made, the relevant account record may be updated. Where appropriate, customers will be informed through the available account or website communication channel.

Bet cancellations and changes

A submitted bet generally cannot be changed by the customer unless a specific feature expressly allows a change or cancellation before the bet is accepted. Once accepted, a bet normally remains binding until it is settled, voided or otherwise dealt with under the relevant rules. Requests to cancel a bet are not guaranteed and must not be assumed to have succeeded unless the account shows a clear confirmation.

3. Events, markets and settlement

Each betting product may have its own market rules. These rules can explain how a market is defined, which result is used, what happens when an event is postponed or abandoned, and how unusual circumstances are handled. Always read the specific rules displayed for the market, as they take account of the characteristics of that product.

Results are settled using information from sources considered appropriate for the relevant event or game. The initial result may be reviewed if reliable information shows that it was published incorrectly. Unless specific market rules say otherwise, later changes, appeals or disciplinary decisions may not change a settlement that has already been made. The applicable market rules determine whether a later change is relevant.

Postponed, abandoned or incomplete events

An event that is postponed, abandoned, interrupted or not completed may be treated differently depending on the market and its individual rules. Some bets may remain open until the event is completed within the period stated in the market rules, while other bets may be declared void. A selection that has already been unconditionally determined may be settled even if the remaining part of an event is not completed, where the applicable rules allow this.

If an event is moved to a different date, venue, format or set of conditions, the relevant market rules will determine whether bets stand or are void. You should not rely on assumptions about a rearranged event. The market description and any event notice are the best sources for understanding how the bet will be treated.

Void bets and selections

A void bet or selection is treated as though it was not made for settlement purposes, subject to the specific rules for that product. In a multiple or combined bet, a void selection may be removed and the remaining selections may continue where the relevant rules permit. If all selections are void, the bet may be returned or otherwise processed according to the applicable terms.

Sports, racing and other result-based markets

For sports, racing and other result-based markets, the market rules may specify the official result, starting requirements, participation requirements, dead-heat treatment, tie or draw treatment, and the effect of a disqualification or rule change. Competitor names, event details and prices can be amended before acceptance. A bet placed on the wrong event or selection because of a customer error may not be reversible.

Casino and game outcomes

For casino-style games, the outcome is determined by the game rules and the approved game system used for that product. The displayed result and account record are used to settle the play, subject to investigation of a confirmed technical or system issue. Game rules can include information about eligible combinations, rounds, features, interruptions and void outcomes. Read those rules before starting a game.

4. Account conduct, responsible play and queries

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money that you can afford to lose. Avoid betting when you are upset, under pressure, affected by alcohol or other substances, or trying to win back previous losses. Taking regular breaks can help you keep your activity within limits that feel comfortable.

Keep track of the time and money you spend betting.
Use any account controls, deposit limits, activity limits or self-exclusion options that are available to you.
Do not borrow money, use essential household funds or sell possessions to continue betting.
Do not allow another person to use your account or place bets for you.
Seek independent support if gambling is causing stress, financial difficulty or problems in your relationships.

The operator may restrict or close an account where required for legal, security, responsible gambling, identity or operational reasons. An account may also be reviewed where activity appears to involve fraud, manipulation, collusion, abuse of a technical feature, payment misuse or a breach of the applicable terms. Any balance or transaction will be handled in accordance with the relevant terms and legal requirements.

Raising a question or dispute

If you believe that a bet, result, transaction or account entry is incorrect, review the bet history and the relevant market rules first. Provide the available reference, date, market details and a clear explanation when raising a question through the support channel made available on the website. Do not provide passwords or unnecessary sensitive information when making an enquiry.

Queries are assessed using account records, bet confirmations, transaction information, system logs, market rules and reliable result sources. If a matter cannot be resolved through the initial review, further information about the available complaint or escalation process may be provided. Nothing in these Betting Rules removes any rights or protections that apply under Australian law.

These rules may be updated from time to time to reflect changes to products, technology, legal requirements or operational processes. The current version published on the website applies to future betting activity from the time it is made available, unless a different effective date is stated. You should review the rules regularly and before using a new betting product.